Privacy Policy

ExpatDoc Online is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

What We Collect

To provide you with the best possible care, we collect various types of data:

• Personal identification: Your name, date of birth, and contact details.
• Medical history: Health information you share with our doctors during consultations.
• Payment details: Processed securely by third-party providers; we do not store this information.
• Technical data: IP address, browser type, device type, and cookies for site functionality and improvement.

How We Use Your Data

We use your data strictly for the following purposes:

• To provide safe and effective telemedicine consultations.
• To issue prescriptions and personalized treatment plans.
• To process payments for the services you receive.
• To comply with all legal and regulatory requirements in Ireland.
• To continuously improve our website and enhance the patient experience.

Lawful Basis for Processing

We process your personal and health data in compliance with the GDPR on the following legal bases:

• Consent: You voluntarily provide information to us.
• Contract: Your data is necessary for us to provide our medical services to you.
• Legal obligations: We are required to retain medical records as mandated by Irish law.
• Vital interests: In rare cases, we may share information in a medical emergency.

How We Share Your Data

Your data is handled with the utmost confidentiality. We only share it with the following parties when necessary to provide our services:

• Our medical team, including GPs and support staff.
• Pharmacies that dispense your prescriptions.
• Laboratories, if you request home test kits.
• Regulatory authorities, if legally required.

We will never sell your personal data to any third party.

Data Storage & Security

We are committed to the highest standards of data security:

• Your data is stored securely within the EU/EEA.
• Medical records are retained in line with HSE and Medical Council requirements.
• We utilize encryption and secure servers to protect your data from unauthorized access.

Your Rights

Under the GDPR, you have significant rights regarding your personal data:

• The right to access, rectify, or delete your data.
• The right to restrict or object to processing.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.

Contact Us

For any privacy-related queries, please do not hesitate to email us at: support@expatdoctoronline.ie.